Refund policy

RETURN & REFUND POLICY

We hand-check every unit before it ships, and our current batch is limited stock. Because of this, our return policy is strict but fast when a genuine issue exists.

RETURN WINDOW
You may request a return or refund within 2 days of successful delivery. Requests after this window cannot be accepted.

VIDEO PROOF REQUIREMENT
To qualify for a return or refund, you must have video evidence of the following, recorded continuously without cuts:

- Opening the sealed parcel (unboxing video) nthis shows the condition of the item and packaging as received.
- If the item is damaged, defective, or not what you ordered   this must be visible in the same video.
- If the product does not perform as described on our website (i.e. does not auto-disconnect after full charge), you must demonstrate this on camera using the product as instructed in the included manual.

Without this video, we're unable to verify the issue and cannot process a return or refund — this protects both genuine customers and us against misuse, given our limited first-batch stock.

WHAT QUALIFIES
- Item arrived damaged or defective
- Wrong item received
- Product does not perform its core function (auto-disconnect at full charge) as described

Change-of-mind returns are not accepted, as all units are quality-tested before dispatch and inventory is limited.

HOW TO REQUEST
Email your video proof to apnachizsupport@gmail.com within 2 days of delivery, with your order number.

REFUND TIMELINE
Once your video proof is reviewed and the issue is confirmed, we aim to process your refund within a few hours, same day in most cases. Refunds are issued to your original payment method; how long it then takes to reflect depends on your bank.